Delivery Options Overview

At Palm Moon, we take great care to ensure your handcrafted bags and premium coffee arrive safely and on time. Every order is carefully packed and dispatched through trusted delivery partners, with tracking provided so you can follow your package every step of the way.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange & Returns

At Palm Moon, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent exchange and return process.Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories. Returns or exchanges requested after the eligible return period may not be accepted.

The following items cannot be exchanged or returned:

  • Used or damaged products.
  • Products without original packaging or tags.
  • Customized or personalized items.
  • Coffee products that have been opened or consumed, unless they arrived damaged or incorrect.
  • Gift cards or promotional items.

FAQs

Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking link via email or SMS to monitor your delivery.

Do you deliver across India?

Yes. Palm Moon currently delivers to most locations across India. Delivery availability depends on your PIN code.

Do you offer international shipping?

At the moment, we deliver only within India. We're working to expand our shipping services internationally in the future.

How long will my order take to arrive?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

Do you offer gift packaging?

Yes. Gift packaging is available for selected products, making them perfect for birthdays, anniversaries, and festive occasions.

Can I return or exchange my order?

Please contact us within 48 hours of delivery. Returns and exchanges are accepted only for eligible products that are unused, in their original condition, and supported by a complete unboxing video recorded from the time the package is opened.

 

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